At Car Finance Hub, we are committed to providing excellent service, but we understand that sometimes things may not go as expected. If you have a concern, query, or complaint, we want to hear from you. Our goal is to resolve any issues you may have promptly and fairly.
How to Submit Your Complaint:
The quickest and easiest way to notify us of your complaint is by filling out our Online Complaint Form.
Alternatively, you can contact us through the following methods:
By Phone:
0161 937 9989 : Calls are charged at local rates, and calls from mobile phones may be included in your free minutes.
Frequently Asked Questions
What happens after I submit my complaint?
Once we receive your complaint, we will acknowledge it and aim to resolve it within a reasonable time. We may need additional information, and we will keep you informed of our progress.
How will you resolve my complaint?
We will thoroughly investigate your complaint and aim to resolve it by offering a fair solution based on the details you provide. If applicable, we will work to resolve any issues to your satisfaction.
What happens after the investigation?
After investigating your complaint, we will inform you of the outcome and any actions taken. If you are dissatisfied with the resolution, we will offer further steps for escalation.
What are the time limits for making a complaint?
We recommend submitting your complaint as soon as possible, ideally within [insert time frame, e.g., 6 months], as older complaints may be harder to investigate.
What if I’m still unhappy with the response?
If you’re still unhappy with the response or resolution, you may contact [insert external dispute resolution body here] for further assistance.
Why Choose Car Finance Hub?
At Car Finance Hub, we are dedicated to ensuring that our customers have a positive and seamless experience. We aim to offer fair solutions in all situations and are committed to improving our services based on your feedback. Your concerns are important to us, and we take every complaint seriously to ensure we provide the best service possible.
Note: We are committed to adhering to all applicable regulations and compliance standards, including the guidelines set out by the Financial Conduct Authority (FCA) and other relevant bodies.